FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinnayo.shop.

returns and exchanges at The Ordinary
For The Ordinary customers at theordinnayo.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

The Ordinary: contact options
For The Ordinary customers at theordinnayo.shop, this section explains contact options. How can I contact you?
Email Support@Theordinnayo.shop, call 2762870162, or write to 4 Queensbury Rd, South Burlington, Vermont, 05403, United States.

Details from The Ordinary on tracking
For The Ordinary customers at theordinnayo.shop, this section explains tracking. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

What The Ordinary customers should know about delivery timing
The following delivery timing guidance applies to the The Ordinary storefront at theordinnayo.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about payment methods
For purchases made through theordinnayo.shop, The Ordinary applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about shipping cost
For The Ordinary customers at theordinnayo.shop, this section explains shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

The Ordinary: products
Customers using theordinnayo.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordinnayo.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on refund timing
The Ordinary publishes this refund timing guidance for customers using theordinnayo.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayo.shop
Phone: 2762870162
Physical address: 4 Queensbury Rd, South Burlington, Vermont, 05403, United States