Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinnayo.shop.

How The Ordinary handles eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinnayo.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from The Ordinary on support
For The Ordinary customers at theordinnayo.shop, this section explains support. For return or exchange assistance, contact Support@Theordinnayo.shop or 2762870162.

What The Ordinary customers should know about starting a request
This starting a request section covers orders and visits through theordinnayo.shop for The Ordinary. To start a return or exchange, contact us at Support@Theordinnayo.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles order problems
This order problems section covers orders and visits through theordinnayo.shop for The Ordinary. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

condition of returns at The Ordinary
For The Ordinary customers at theordinnayo.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

exceptions at The Ordinary
For The Ordinary customers at theordinnayo.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to refund timing
Customers using theordinnayo.shop can rely on the following The Ordinary guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayo.shop
Phone: 2762870162
Physical address: 4 Queensbury Rd, South Burlington, Vermont, 05403, United States