Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinnayo.shop.

Details from The Ordinary on tracking and addresses
The Ordinary publishes this tracking and addresses guidance for customers using theordinnayo.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on returns after delivery
For purchases made through theordinnayo.shop, The Ordinary applies the following guidance on returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on delivery area
The Ordinary publishes this delivery area guidance for customers using theordinnayo.shop. Our delivery area is limited to addresses within the United States. Standard shipping is free.

The Ordinary: delivery issues
The Ordinary publishes this delivery issues guidance for customers using theordinnayo.shop. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinnayo.shop or 2762870162. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

What The Ordinary customers should know about processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinnayo.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayo.shop
Phone: 2762870162
Physical address: 4 Queensbury Rd, South Burlington, Vermont, 05403, United States